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Terms and Conditions

Please read these terms carefully before using our services

TERMS & CONDITIONS

Velora Caribbean Logistics

Effective Date: 17/05/2026

1. Acceptance of Terms

By using any service provided by Velora Caribbean Logistics, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Velora Caribbean Logistics provides courier and logistics services, including but not limited to:

  • International shipping services

  • Air freight and sea freight

  • Package handling and logistics support

  • Zipmail delivery services

  • Customer pickup and drop-off services

  • Third-party courier delivery where applicable

Velora Caribbean Logistics reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Velora Caribbean Logistics ships approximately 4 times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

4. Shipping Rates

Shipping rates start from JMD $750 per pound. Prices may vary depending on package size, weight, destination, customs charges, or special handling requirements.

5. Referral Program

Customers may receive JMD $50 per referral once the referred customer successfully ships with Velora Caribbean Logistics. The company reserves the right to modify or discontinue referral rewards at any time.

6. Service Areas & Pickup Locations

Velora Caribbean Logistics currently services the following pickup locations:

  • Morant Bay

  • Yallahs

  • Downtown Kingston

  • Half-Way Tree

Additional delivery services may be facilitated through third-party couriers at the customer’s expense.

7. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

Velora Caribbean Logistics assumes limited liability for loss, damage, delay, or errors related to shipments.

Velora Caribbean Logistics is not responsible for:

  • Vendor errors

  • Incorrect customer information

  • Packages lost before reaching our warehouse

  • Delays caused by customs or third parties

  • Damages caused during international transit

8. Packaging & Fragile Items

Velora Caribbean Logistics is not responsible for damages caused by improper packaging by vendors or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk.

9. Prohibited & Restricted Items

Customers are responsible for ensuring all items comply with local and international laws.

Prohibited items include but are not limited to:

  • Illegal drugs or substances

  • Firearms or weapons

  • Explosives or hazardous materials

  • Counterfeit goods

  • Pornographic materials

  • Perishable foods

  • Live animals

  • Cash or negotiable instruments

Any prohibited item may be confiscated or surrendered to authorities without refund.

10. Customs, Duties & Fees

Customers are responsible for all customs duties, taxes, and government fees where applicable.

Velora Caribbean Logistics assumes no responsibility for customs delays, inspections, or seizures.

11. Payments

All payments must be settled in full before packages are released or processed.

Accepted payment methods may include:

  • Cash

  • Bank transfer

  • Online payment options

Payments are non-refundable once shipment processing has begun.

12. Claims & Complaints

All claims must be submitted within 48 hours of package receipt or notification.

Supporting documents and photographs may be required for investigation.

WhatsApp messages do not automatically constitute official claims unless acknowledged by management.

13. Storage & Uncollected Packages

Packages not collected within 7 days of notification may incur storage fees.

Packages left uncollected after 30 days may be disposed of or auctioned to recover storage and administrative costs.

14. Amendments

Velora Caribbean Logistics reserves the right to amend these Terms & Conditions at any time without prior notice.

15. Contact Information

Velora Caribbean Logistics
📞 Contact Number: +1 (876)3968322

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